FAQ

Shipping

Shipping occurs Monday through Friday only. No shipping occurs on Saturday or Sunday. Orders placed on Saturday and Sunday will be processed on Monday.
All orders placed with 3 Day, 2 Day or Next day air shipping on Saturday and Sunday or by 1:00 PM CST on Monday ship on Monday.
Orders placed with 3 Day, 2 Day or Next day air shipping Monday through Friday prior to 1:00 PM CST ship the same day. Air orders placed after 1:00 PM CST ship the next business day.
Ground orders placed before the 1 PM cut off ship within 1-2 business days and are not guaranteed to ship that same day. When a Ground order is placed after the 1 PM cut off the first processing day becomes the next business day.

Ground orders placed after the 1 PM cut off will ship within the next two business days. As an example a ground order placed at 7:20 PM on Tuesday night will ship on Wednesday or Thursday. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

Specialty Items Restrictions & Shipping

Specialty Apples, Cookies & Strawberries are not available with ground shipping. These items ship from our CA warehouse and not MO. Specialty Apples may not ship over the weekend. Orders for Chocolate Apples, Caramel Apples or Strawberries placed with a shipping method which will place them at UPS over a weekend will be held for shipping on Monday. Specialty Cookies, Strawberries & Apples
Strawberries are only available with Next Day air shipping at a special rate of $44.99. Strawberries may not be shipped over the weekend.

Chocolate and Perishable Gifts:

If at any time the temperature is above 74 degrees we recommend chocolate gifts ships on ice and via next day air. We do not pay claims of any kind on melted chocolate. Where UPS stores and leaves a package is not within our control and they do not pay claims on melted items. As a reminder: Chocolate and perishable gifts need to ship via Next Day air May 15th through mid October.
If you do not specify you want the ice we will not include it. If you want to ship one of these gifts via ground we are more than happy to accommodate your request. You ship these gift at your own risk at all times from May through October. We do not offer refunds or discounts of any kind for melted or damaged chocolates even when they are shipped via air. We will of course add ice or cold wrap any time you wish to pay for it. But we can tell you the ice and cold wrap will not protect chocolate when an item sits in the heat for more than 1 day. It simply will not work and again we do not offer refunds or discounts on melted chocolate.
We do not pay claims of any kind on these items if they melt, even when shipping via next day air.

Claims & Returns

All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received D’Elegant Gift Baskets & More will make every effort to resolve the issue in a timely manner to the customer’s satisfaction if and when this issue is reported within 3 business days.

1. If the gift is simply not wanted, or the customer is not satisfied for any other reason other than D’Elegant Gift Baskets & More error they may ship it back to us at their own expense as long as it shipped back within 3 days of being delivered. A partial refund on the merchandise amount only will be offered. Original shipping is not refunded. The refund is based on the gifts perish ability and condition upon being returned. The gift must be unopened, un tampered with and shipped back within 3 days of being received.

2. If the gift is damaged in any way which includes but is not limited to heat damage, or we have made an error in sending the incorrect gift: We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with UPS if necessary. In the event a recipient claims items or pieces are missing, damaged, stale, melted or similar claims GBDS will need the following information from the original box to begin to process your recipients claim in addition to the six digit order number. All gifts have batch codes on them and are checked by two line personnel. We will need all three lines of information off of the 1 x 2 5/8 white label off of the side/ bottom of the original shipping box, not the UPS label. We can not assist you in your claim without all of this information.

3. All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received D’Elegant Gift Baskets & More will make every effort to resolve the issue in a timely manner and to the customer’s satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of D’Elegnt Gift Baskets & More and will only be issued if damaged gifts or discrepancies can be verified. If the customer disposes of the gift before we can verify the damages/discrepancy we will not issue a refund or discount.
All gifts returned through no fault of D’Elegant Gift Baskets & More will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to D’Elegant Gift Baskets & More and any address correction fees associated with the return. Returned food gifts are not reusable and all food items must be thrown out due to possible heat and temperature damages. Re-shipments of returned gifts are handled as new orders and all fees associated with a new order will apply.
Fruit baskets, Cookie Bouquets and all Specialty cookies & Fortune cookies do not receive refunds of any kind when they are returned due to a bad address or the recipient refusing the item. These items must be thrown away and can not be utilized.

Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.

Substitutions and Returns

We do reserve the right to make substitutions and do find the need to at various times throughout the year. Not all packaging may look identical to the products photographed as designer packaging does change quite frequently. Please be aware that at times substitutions of a variance in flavor, fragrance or packaging will occur. Refunds, discounts or a new gift being shipped will not be offered due to a substitution. You agree to occasional substitutions by placing your order with us. We do not notify clients prior to component substitutions being made. If for any reason other than damages or errors on the part of D’Elegant Gift Baskets & More, a customer wants to return a gift they may do so at their own expense plus an additional 20% restocking fee within 3 days of the gift being delivered. Original shipping charges are not refundable.

To return an item or order, please contact a member of our customer Service Team at 248-906-0884.

What If the gift is going to a hospital?

If a gift is being shipped to a hospital for a patient, it is delivered to a receiving area. From there, the hospital staff brings the package to a patient’s room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.

What If the gift is going to a college?

If a gift is being shipped to a college, the package is most often delivered to the Campus Mail Room. This occurs even when an exact address, complete with door number, is on a package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: If you select your gift to be delivered on the weekend, its delivery can be delayed by this process.

What If the gift is going to a business?

If a gift is being shipped to a business, UPS will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow the delivery drivers to enter an office in pursuit of a recipient, so once the package has been signed for, it is the companies’ responsibility to make sure the gift reaches the correct person.

Card Enclosures

Your card enclosures are printed in a packing slip form on a standard 8.5 x 11 sheet of paper. One half of the sheet is the actual UPS label and the other half is your ship to information and card enclosure. This paper goes into a clear packing sleeve and the sleeve is attached to the top of the box. Any marketing materials you may provide will also be included in this sleeve. Your return policy and card message information automatically export from your orders so exactly as you enter it is exactly as it will appear on this sheet.